Terms & Conditions
Deposits & Balance Payments: Deposit payments are accepted by Venmo, Zelle, Square/Cash App or Apple Pay. Credit cards, pre-paid cards or PayPal will be accepted for your convenience and will incur a 3.75% fee on all transactions. The deposit amount is deducted from the total.
If you prefer, you may pay the deposit via Cashier’s Check, Money Order or Business Check. Personal Checks are not accepted. However, it is recommended that the deposit be paid by one of the electronic options to avoid losing your preferred character, date and time. If mailing a check, it must be received in our office within 3 business days in order to hold the date. We will not hold dates due to late checks. Once the check has cleared, your event will be considered “booked”.
We do not accept cash deposits nor do we pick up checks or allow drop offs. We do not have a brick and mortar office.
Payment of Balances: Balances are due to the performer or assistant in CASH at the event.
If client is a representative of a school, government office or business arrangements can be made to pay by company check or credit card. All balances must be paid no later than 5 business days prior to the event. Failure to pay the balance on time may result in cancellation of the event entertainment.
Cancellations, Refunds and Rescheduling: We understand that life happens and you may need to cancel or reschedule your party/event. If you need to reschedule your party, please let us know as soon as possible. ALL deposits are non-refundable. However, you are able to put your deposit toward a new date within 6 months of the original date if cancelled a minimum of 14 days before the original date and time.
For any cancellations made with less than 7 days notice, client is responsible for paying 25% of the event total. For any cancellations made with less than 4 days notice, client will be responsible for paying 50% of the event total. For any cancellations made with less than 2 days notice, clients are responsible for paying 75% of the event total. For any cancellations made with less than 24 hours notice, client is responsible for paying 100% of the event total.
*Deposits are only refunded if and when our company must cancel the event with you due to an unforeseen, critical circumstance which deems our company is unable to provide the character/service on the agreed upon date and time as stated on your deposit receipt.
Outdoor Party Policy: Outdoor venues are always welcome! However, if you are planning an outdoor event, always have a backup plan in the event of bad weather such as, but not limited to sprinkling, rain, wind etc. Because of the delicate and expensive nature of our costumes, gowns and wigs, we will not be able to do an outdoor event if there is sprinkling, rain, dirt, mud, standing water or high winds or in extreme heat or cold temperatures. If there is no backup location, or the performers are unable to perform their activities due to outdoor conditions, the full balance will still be due to your performer.
Contracted Time: All contracted events are to take place at the agreed upon start time and end at the agreed upon end time as outlined in this agreement. Parties that start late due to late guests or poor preparation, will still end at the originally agreed upon time. In the event that you wish for your performer/s to stay past the scheduled ending time, AND they are able to do so, the rates are as follows: $50 per additional 30 min (or fraction thereof) PER PERFORMER or ASSISTANT.
Professional Face Painting Guidelines: .
(*excludes face painting by character performers as part of a party package.)
Face Painters have a limit to the amount of faces that they can feasibly paint in a given time frame. Several factors determine how many faces can be painted and include but aren’t limited to: skill level, desired menu (full face designs, partial face designs, cheek art), age and number of children in attendance. Please be aware of the guidelines below and book your face painter accordingly.
The number of faces listed below is merely an estimate. (These estimates are for professional face painters only. Some are able to paint 1-4 more faces in the allotted time. Characters who face paint as part of a package paint fewer faces in each time frame.)
1 hour: 10-12 faces
90 min: 13-18 faces
2 hours: 19-24 faces
2.5 hrs: 25-30 faces
3 hours: 31--36 faces
Responsibilities: Supervision Policy: During the time frame reserved with our performers, all children, persons, and materials at the event must be supervised by you, the Client at all times. This is to ensure that our performers are treated respectfully, children and adults are well-mannered, and no damages are inflicted upon our property. Client agrees to be present during the entire time frame and if necessary, be able to step in to help maintain well-mannered children and respectful adults. (This is especially important if having an outdoor pool party where water toys are present.) We never anticipate any issues, as we have wonderful clients, however it is important to understand that our performers are entertainers.
Attendance Limits: We DO NOT have an attendance limit for our Meet & Greet Packages or Basic Packages, however our Deluxe Packages with ONE Character have a maximum of 15 children. More children prove to be difficult for ONE performer to conduct all activities, keep the children’s attention, complete all activities and effectively manage the group. TWO Characters have a limit of 25 children. THREE Characters has a limit of 30 children. An additional fee of $5 per child will be added to the balance due for parties where the attendance is over the package limit.
*Mascots are unable to supervise children and therefore are not considered “performers” in reference to attendance limits. For deluxe packages, the party assistant can accommodate the same as regular characters.
*Our parties are priced by time, not the number of activities performed.
*Extra Party Assistants can be hired at $50 per hour. Assistants wear a company uniform.
Pets are not allowed in the vicinity of the performer/s.
Smoking is not allowed in the vicinity of the performer/s.
Star Brite Entertainment does not assume responsibility or liability for accidents or damages caused during your party. However, you can be assured that our performers will treat your home and guests with respect and care. Star Brite Entertainment is not responsible for allergic reactions to any costumes, cosmetics, FDA approved face paints, temporary tattoos, accessories, or any food consumed before, during, or after the event. It is the responsibility of the guest and/or the guest’s parent/guardian to inform you, the client of any allergy restrictions and take the appropriate steps to avoid contact with such items. Additionally, it is the responsibility of the parent/guardian to notify the performer/party assistant in advance if they desire their child/children to not participate in activities such as face painting, temporary tattoos, balloons etc.
*There is a $1.50 per mile travel fee for all events outside of our 20 miles radius.
*a more detailed policies document will accompany the booking party agreement.