Terms & Conditions
Deposits & Balance Payments: Deposit payments are accepted by Venmo, Zelle, Square/Cash App or Apple Pay. Credit cards, pre-paid cards or PayPal will be accepted for your convenience and will incur a 3.75% fee on all transactions. The deposit amount is deducted from the total. Debit cards are not accepted.
If you prefer, you may pay the deposit via Cashier’s Check, Money Order or Business Check. Personal Checks are not accepted. However, it is recommended that the deposit be paid by one of the electronic options to avoid losing your preferred character, date and time. If mailing a check, it must be received in our office within 3 business days in order to hold the date. We will not hold dates due to late checks. Once the check has cleared, your event will be considered “booked”.
We do not accept cash deposits nor do we pick up checks or allow drop offs. We do not have a brick and mortar office.
Payment of Balances: Balances are due to the performer or assistant in CASH at the event.
If client is a representative of a school, government office or business arrangements can be made to pay by company check or credit card. All balances must be paid no later than 5 business days prior to the event. Failure to pay the balance on time may result in cancellation of the event entertainment.
Cancellations, Refunds and Rescheduling: We understand that life happens and you may need to cancel or reschedule your party/event. If you need to reschedule your party, please let us know as soon as possible. ALL deposits are non-refundable. However, you are able to put your deposit toward a new date within 6 months of the original date if cancelled a minimum of 7 days before the original date and time.
For any cancellations made between 6-3 days' notice, the deposit will be forfeited.
For any cancellations made with 2 days' notice, client will be responsible for paying 50% of the event total. For any cancellations made with 1 days' notice, client is responsible for paying 75% of the event total. For any cancellations made the day of event, client is responsible for paying 100% of the event total.
*Deposits are only refunded if and when our company must cancel the event with you due to an unforeseen, critical circumstance which deems our company is unable to provide the character/service on the agreed upon date and time as stated on your deposit receipt.
Outdoor Party Policy: Outdoor venues are always welcome! However, if you are planning an outdoor event, always have a backup plan in the event of bad weather such as, but not limited to sprinkling, rain, wind etc. Because of the delicate and expensive nature of our costumes, gowns and wigs, we will not be able to do an outdoor event if there is sprinkling, rain, dirt, mud, standing water or high winds or in extreme heat or cold temperatures. If there is no backup location, or the performers are unable to perform their activities due to outdoor conditions, the full balance will still be due to your performer.
Contracted Time: All contracted events are to take place at the agreed upon start time and end at the agreed upon end time as outlined in this agreement. Parties that start late due to late guests or poor preparation, will still end at the originally agreed upon time. In the event that you wish for your performer/s to stay past the scheduled ending time, AND they are able to do so, the rates are as follows: $50 per additional 30 min (or fraction thereof) PER PERFORMER or ASSISTANT.
Responsibilities: Supervision Policy: During the time frame reserved with our performers, all children, persons, and materials at the event must be supervised by you, the Client at all times. This is to ensure that our performers are treated respectfully, children and adults are well-mannered, and no damages are inflicted upon our property. Client agrees to be present during the entire time frame and if necessary, be able to step in to help maintain well-mannered children and respectful adults. (This is especially important if having an outdoor pool party where water toys are present.) We never anticipate any issues, as we have wonderful clients, however it is important to understand that our performers are entertainers.
Attendance Limits: We DO NOT have an attendance limit for our Meet & Greet Packages. Basic Packages, however and Deluxe Packages with ONE Character do have attendance limits. More children prove to be difficult for ONE performer to conduct all activities, keep the children’s attention, complete all activities and effectively manage the group. Additional characters or assistants can be added to accommodate more children.
*Mascots are unable to supervise children and therefore are not considered “performers” in reference to attendance limits. For deluxe packages, the party assistant can accommodate the same as regular characters.
*Our parties are priced by time, not the number of activities performed.
*Assistants wear a company uniform.
Pets are not allowed in the vicinity of the performer/s.
Smoking is not allowed in the vicinity of the performer/s.
Please note that mascot characters do not speak. They are accompanied by a chaperone or party host to run activities. This maintains character/costume integrity.
Star Brite Entertainment does not assume responsibility or liability for accidents or damages caused during your party. However, you can be assured that our performers will treat your home and guests with respect and care. Star Brite Entertainment is not responsible for allergic reactions to any costumes, cosmetics, FDA approved face paints, temporary tattoos, accessories, or any food consumed before, during, or after the event. It is the responsibility of the guest and/or the guest’s parent/guardian to inform you, the client of any allergy restrictions and take the appropriate steps to avoid contact with such items. Additionally, it is the responsibility of the parent/guardian to notify the performer/party assistant in advance if they desire their child/children to not participate in activities such as face painting, temporary tattoos, balloons etc.
*There is a per mile/fuel travel fee for all events outside of our 20 miles radius. This covers travel for one performer and one staff member/assistant (if applicable). Two or more characters/staff members will incur an additional charge. Inquire within for a quote.
*a more detailed policies document will accompany the booking party agreement.