How Do I Book a Character or Service?
Simply contact us by text, email or here on our site. We do not give quotes over the phone, so contact us in writing to check availability and to receive a quote. Texting is the fastest way to reach us! Let us know the date of your event, character or services desired & any other important details that we should know & we will contact you to discuss rates, deposit amount & get you scheduled. We will then email you an electronic event agreement for you to review & sign online. Once the agreement is returned & the deposit has been made, you can prepare for our arrival!
Text us at: (949) 637-4772 Email us at: email@example.com
Why Don't You Give Quotes Over the Phone?
We only give quotes in writing via text, email or through the "contact us" form in order to help eliminate any miscommunication that may occur with regards to availability, pricing, package activities, etc. However, if you feel that you must talk to someone first, please be patient for a call back. We are often working events during the week and return calls in the order they were received.
Does it Matter How Many Guests I Invite?
Yes and No!
Many companies will boast that they can "do it all" in one hour with no attendance limit, just to get your business.
No single performer can face paint 20-30 children, play 2-3 party games, sing songs, tell an interactive story, take photos with family and guests, do storytime or princess/superhero training, take cake photos and sing "Happy Birthday"in an hour! Do the math...
So, if it sounds too good to be true, it almost always is! This is why we are up front and honest with you about what activities can feasibly be performed in a particular time frame with the number of children that you anticipate, and we will suggest a package length that will fit your individual needs.
Our Meet & Greet Packages do NOT have attendance limits.
This package is designed for larger events with 100+ guests or for clients who simply want a character appearance at their event with no activities. With this packages, feel free to invite as many as you'd like!
Our Basic & Deluxe Packages with 1 character have maximum of 15-20 children.These limits are not arbitrarily made. They are made after having 30 years experience working with groups of children. We want you to get the most out of your chosen package, and if you have too many children, it can get quite chaotic, making it difficult for 1 performer to conduct activities, stay in character and give a top notch performance.
So for the reasons listed above, we will recommend adding an additional character or party assistant when expecting more children.
How Far Do You Travel? Are There Fees?
We service the Inland Empire, Orange County, San Bernardino and some parts of Los Angeles and San Diego County. Star Brite Entertainment performers will travel the first 15 miles from our Riverside location free of charge. Any parties located more than 15 miles from our Riverside location will be charged a travel fee depending on the location. Travel compensation covers fuel, travel time & tolls (when applicable) for all staff members servicing your event. We will be happy to check your distance for you during the booking process.
*Travel fees are subject to change if the availability of our performers changes before your event is "booked".
**Not all characters are available in all areas. Please inquire within.
What Does it Mean to be "Booked"?
Once you submit the booking form, we will email you a party agreement to sign on line within 2 FULL business days. Your deposit/retainer is due within 48 hrs of receiving your agreement. Once your deposit is paid (40-50%) your rates will be locked and your entertainment will be considered"booked".
*We do not hold entertainment without a deposit. No exceptions.
*We reserve the right to book another client if the deposit is not paid within 48 hrs of receiving your agreement.
When Should I Have my Entertainment Arrive?
We recommend having the character/s arrive 30-60 minutes after the start time of your event. This will give your guests a chance to arrive and settle in before the character arrives, and helps to ensure that the majority of your guests get to enjoy the character’s visit. We don't recommend having the character arrive at the end of your event, as some guests may need to leave early and may miss out on all of the fun! If you know that your guests tend to arrive late, you may want to take this into consideration when planning the start time of your character. *The performers will not be able to adjust their start time due to your guests running late.
May I have an Outdoor Event?
We welcome outdoor events. However, please make sure the outdoor area is clean and shaded. The location must be free of dirt, mud, damp ground or standing water. If there is sprinkling, rain, high winds or excessive heat, our performers will not be able to perform at your outdoor venue. Our performers are wearing high-end costumes and wigs that cannot risk being stained, getting wet or wind-blown. In addition, wearing our costumes in high heat puts the performers at risk of heat stroke. If you are hosting your party outdoors, be sure to have an alternate location available in case weather conditions change. We do not give refunds for weather cancellations.
Please plan accordingly.
*We do not perform outdoors in extreme high heat. If planning an outdoor event from June-October, we highly suggest scheduling our visit in the morning between 10:00 am-12:30 pm or in the evening hours between 5:30 pm-9:00 pm so that the performers can service your event.
What Venues Will You Entertain At?
We can travel to any type of party venue, but please keep in mind that some venues have their own guidelines and restrictions, such as indoor gyms, indoor play places, pizza parlors, arcades, amusement parks and dance studios. Please check to see if your venue allows outside entertainment to come in before booking with us.
*All characters must keep shoes/footwear on at all times. We will not perform in socks or bare feet. NO EXCEPTIONS!
Please check with your chosen venue before booking.
Is There a Fee to Book on Short Notice?
Yes. We will do our best to reserve your desired character on short notice. Late booking/"rush" fees are as follows:
Events booked within 3-4 calendar days of the event date will incur a $35 rush fee.
Events booked within 2-3 calendar days of the event date will incur a $45 rush fee.
Events booked within 1 calendar day of the event date will incur a $55 rush fee.
Events booked the day of the event will incur a $75 rush fee.
May I Choose who Entertains at my Event?
When possible, we will schedule your preferred performer for your event. However, we can never 100% guarantee a particular performer as circumstances sometimes arise that would make them unable to service your event (i.e. illness, personal emergency, job changes etc.). Please be aware that in the event that your preferred performer is unable to service your event, we will send another performer in their place who is equally qualified to portray the character, as all of the performers that work with us are equal in performance quality and provide high quality entertainment.
What if a Guest Arrives Late?
All parties will begin and end at the time scheduled and agreed upon in the party agreement.
All activities are based on a schedule and work best when all guests arrive on time however, guests who arrive late are welcome to join in upon their arrival.
Packages that include face painting, makeup, or glitter tattoos:
Your performer will not be able to go back and do these activities for late guests. Guests must be present at the time of the activity in order to participate.
Are Your Performers Experienced Working with Children with Disabilities?
Yes! Many of our performers have extensive experience working with children with developmental and sensory challenges and are sensitive to the needs of all children. We even offer some characters/hosts that know ASL.
Why Do I Need a Mascot Host or Character Assistant Included in my Package?
Mascot characters have very limited visibility and are not able to speak or communicate with clients or guests. Therefore, a specially trained mascot host/assistant is required to chaperone all mascot characters. They also run all games and activities at your event, make sure the mascot performer is safe at all times, and collects payments.
What Happens if a Guest/Child Becomes Ill, Upset, or Children Misbehave?
Please keep in mind that our characters are entertainers, not childcare providers. The performers are only responsible for engaging the children in the party activities included in your package. Any behavior or health issues with children must be taken care of by a parent or booking client immediately.
What Does the Character Bring to the Party/Event?
Our performers bring with them everything that is needed to carry out the activities included in your chosen package. Since each character and package is different, they will bring different things to different events. We provide our own music & speaker for sing-a-longs, our own storybook for story time, props for games, etc. If your package includes games/makeup/face painting, we will bring everything needed to carry out these activities. In addition, if you have supplied any crafts for your event, we will be happy to participate with the children as you lead this activity.
All we will need from you, the client, is a table, chairs to sit in for activities and a bottle of water,
if you would be so kind.
Do you provide the food, decorations or cake for my event?
We do not provide food, beverages, or supplies for eating or decorating. We customarily stay to sing Happy Birthday with your child and be around for the presentation of the cake, but we do not provide any food ourselves. If you have cookie or cupcake decorating as a craft, we are more that happy to have the character participate.
We'd Like to have the Character Eat w/ the Children. Is that Allowed?
We understand that you may want the character/s to enjoy the food and/or cake with your guests. Do to the expensive nature of our costumes and in the name of conserving character integrity, we must decline any food at your event. For this reason and to also not take away from the time set aside for activities, we suggest having food before or after your characters' visit. We also suggest having cake after we leave the event, but are more than happy to do photos with the cake and singing "Happy Birthday" right before our departure.
Do You Accept 3rd Party Bookings?
Yes! Event planners are always welcome to book on behalf of their clients. We do require that whoever is the responsible party on site, be it the client or the event planner, agree to all terms & conditions before we will be able to service the event. An 18% gratuity will automatically be added to all 3rd party quotes.
Do You Work on Holidays?
Yes we do, when we have performer availability. However, our prices will reflect a higher rate on Federal holidays and an 20% gratuity will automatically be added to events booked on:
New Year's Eve, New Year's Day, Martin Luther King Day, Valentine's Day, President's Day, Easter, Passover,
Good Friday, Mother's Day, Juneteenth, Father's Day, Memorial Day, 4th of July, Labor Day, Columbus Day,
Veteran's Day, Thanksgiving, Christmas Eve and Christmas Day,
What Can I Do to Ensure That the Visit Goes Smoothly?
There are a few things you can do to help with the fluidity of the party:
1. When possible, please reserve a parking spot for your character so that they will not have to park far away and walk a great distance. Mascots will park a few houses down to street to stay out of the site of preying little eyes. But if parking is too far for them to walk safely, we will kindly ask for a spot to be held for your performer/s.
2. If your character/s is arriving in the middle of the party, make sure that they have an entrance that keeps the wonder and magic sacred (For example, most characters would not be seen driving a car, so please keep that in mind when choosing a venue and reserving parking for your performer).
3. Set aside a PRIVATE area for your Mascot to change when necessary & take water breaks throughout their visit.
*Please provide a water bottle for all performers during your event.
4. Client must be available at all times to aid your performer/s if they are in need of your help or any issues arise with children needing assistance. Encouraging the children to participate and engage in the planned activities is appreciated by your performer/s & will help the party flow more smoothly.
6. Photo time is best when scheduled immediately after the performer arrives. You will be glad you did! We schedule our parties back to back on weekends & we are often needing to head to our next engagement. Therefore, doing photos first will ensure that you get all the pictures you'd like rather than saving it until the time of departure.
6. Please have cash payment ready for your performer/s when they ARRIVE. We want to keep the "magic" alive, so if any children will be present at our arrival, please have the payment in an envelope with the amount written on the front. (Performers do not carry change, so please plan payment and gratuities accordingly.).
7. Do performers accept gratuity? Absolutely! Gratuity is a great way of letting your performer/s know that you enjoyed their performance! While it is not expected, it is always appreciated!
15%-20% of the package price is customary.