How Do I Book a Character or Service?
Simply contact us by text, email or here on our site. We do not give quotes over the phone, so contact us in writing to check availability and to receive a quote. Texting is the fastest way to reach us! Let us know the date of your event, character or services desired & any other important details that we should know & we will contact you to discuss rates, deposit amount & get you scheduled. We will then email you an electronic event agreement for you to review & sign online. Once the agreement is returned & the deposit has been made, you can prepare for our arrival!
Text us at: (949) 637-4772 Email us at: StarBriteParty@gmail.com
Why Don't You Give Quotes Over the Phone?
We prefer to check availability and to give quotes in writing. This eliminates any miscommunication that may occur with regards to pricing, package activities, availability, etc. Texting us is also the best way to get a hold of us on busy workdays. We are sure to receive your text and are quick to respond and answer questions.
However, if you feel that you must talk to someone first, please be patient for a call back. We are often in the warehouse or working events during the day.
How Far Do You Travel? Are There Fees?
We service the Inland Empire, Orange County, San Bernardino and some parts of Los Angeles County. Star Brite Entertainment performers will travel the first 15 miles from our Riverside location free of charge. Any parties located more than 15 miles from our Riverside location will be charged a travel fee depending on the location. Travel compensation covers fuel & travel time for the performer/s & assistant. For locations with longer traveling times, or if you are having 2 or more characters/staff members, travel will be charged accordingly. We will be happy to check your distance for you during the booking process. Travel fees are subject to change if the availability of our performers changes before your event is "booked".
*Not all characters are available in all areas. Please inquire within.
What Does it Mean to be "Booked"?
Once your fill out the booking form that we send you, we will email you a party agreement to sign. Your deposit/retainer is due within 48 hrs of receiving your agreement. Once your deposit is paid (40-50%) your rates will be locked and your entertainment will be considered"booked". We do not hold a reservation without a deposit. We reserve the right to book another client if the deposit is not paid within 48 hrs of receiving your agreement.
When Should I Have my Entertainment Arrive?
We recommend having the character/s arrive 30-60 minutes after the start time of your event. This will give your guests a chance to arrive and settle in before the character arrives, and helps to ensure that the majority of your guests get to enjoy the character’s visit. We don't recommend having the character arrive at the end of your event, as some guests may need to leave early. If you know that your guests tend to arrive late, you may want to take this into consideration when planning the start time of your character. The character will not be able to adjust their start time due to your guests running late.
May I have an Outdoor Event?
We welcome outdoor events. However, please make sure the outdoor area is clean and shaded. The location must be free of dirt, mud, damp ground or standing water. If there is sprinkling, rain, high winds or excessive heat, our performers will not be able to perform at your outdoor venue. Our Characters are wearing high-end costumes and wigs that cannot risk being stained, getting wet or wind-blown. If you are hosting your party outdoors, be sure to have an alternate location available in case weather conditions change. We do not give refunds for weather cancellations.
Please plan accordingly.
*We do not perform outdoors in extreme high heat. If planning an outdoor event from June-October, we highly suggest scheduling our visit in the evening hours between 6:00-8:00 pm so that the performers can safely perform outdoors.
What Venues Will You Entertain At?
We can travel to any type of party venue, but please keep in mind that some venues have their own guidelines and restrictions, such as indoor gyms, indoor play places, pizza parlors, arcades and dance studios. Please check to see if your venue allows outside entertainment to come in before booking with us. Additionally, some costumes/characters require specific types of venues or special accommodations. All limitations/accommodations will be discussed during the scheduling/booking process.
*All characters must keep footwear on. We cannot perform in socks or bare feet.
Please check with your chosen venue before booking.
May I Choose who Entertains at my Event?
We will schedule your preferred performer on the day of your event whenever possible. However, we can never guarantee a particular performer as circumstances sometimes arise that would make them unable to service your event (i.e. illness, personal emergency, company turnover, etc.). Please be aware that in the event that your preferred performer is unable to service your event, we will not issue a refund. We will send another performer in their place who is equally qualified to portray the character, as all of the performers that work with us are equal in performance quality and provide high quality entertainment.
Does it Matter How Many Guests I Invite?
Yes and No!
Our Meet & Greet Packages do not have a minimum of participating children.
This package is a "photos only" package designed for large events with 100+ guests who just want an appearance.
Our other party packages with 1 character are intended for parties with up to 15 or 20 participating children (including the birthday child) depending on the chosen package. The recommend maximum is 15. This is to ensure that all activities can be carried out within the allotted time and that we have enough materials for all children to be able to participate in each activity. Your performer is also able to give the birthday child individual attention
when there are fewer children in attendance.
If you anticipate have more children than allowed in your package, we will suggest adding an additional face character or assistant to your package.
**Our parties are priced by time, not the number of activities performed. If there are extra children participating when we arrive, your performer/s will do as many activities as possible within the scheduled time. Performers reserve the right to alter activites as they see deemed necessary.
I Have to Book Last Minute. Is There a Fee to Book on Short Notice?
For events booked within 3 days from the event date, we charge a $35 rush fee.
Events booked within 2 days of the event incur a $45 rush fee.
Events booked within one day of the event incur a $55 rush fee.
Events booked the day of the event will incur a $65 rush fee.
Why Do I Need an Assistant Included in my Package?
Mascot characters have limited visibility and are not able to speak. Therefore, a mascot host/assistant is required to chaperone the character and run all games and activities. We also sometimes include an assistant with some of our characters with lots of activities (ie. Superheroes) to ensure a smooth flow to your party. Party assistants set up activities, control the music, help with games, help organize children, collect any balances due and serve as a
"go between" between the client & character.
What Happens if a Guest/Child Becomes Ill, Upset, or Children Misbehave?
Please keep in mind that our characters are entertainers, not childcare providers. The performers are only responsible for engaging the children in the party activities included in your package. Any behavior or health issues with children must be taken care of by a parent or booking client immediately.
What if a Guest Arrives Late?
All parties will begin and end at the time scheduled and agreed upon in the party agreement.
All activities are based on a schedule and work best when all guests arrive on time. Late guests are welcome to join in upon their arrival. Packages that include face painting, makeup, nails or glitter tattoos: Your performer will not be able to go back and do these activities for late guests. Guests must be present at the time of the activity in order to participate.
Help! The majority of my Guests are Late or I’m Not Ready...
Parties that begin late due to guests not arriving on time will still begin and end at the originally agreed upon time.
Late guests are welcome to join in at any time. If your performer/s is able to stay longer than outlined in the agreement, there will be additional payment due at your event.
What Does the Character Bring to the Party/Event?
Our performers bring with them everything that is needed to carry out the activities included in your chosen package. Each package is different, so they will bring different things to different events. We provide our own radio/music for sing-a-long and our own storybook for story time. If your package includes games/makeup/activities, we will bring everything needed to carry out these activities. All we need is a table and chair to sit in. Additionally, if you’ve purchased any of our Add-Ons, our performers will have all of these items with them when they arrive at the event!
Do you provide the food, decorations or cake for my event?
We do not provide food, beverages, or supplies for eating or decorating. We are more than happy to sing Happy Birthday with your child and be around for food/cake, but we do not provide any food ourselves. If you have cookie or cupcake decorating as a craft, we are more that happy to have the character participate.
We'd Like to have the Character Eat w/ the Children. Is that Allowed?
We understand that you may want the character/s to enjoy the food and/or cake with your guests. Do to the expensive nature of our costumes and in the name of conserving character integrity, we must decline any food at your event. We suggest having food before or after your characters' visit. We also suggest having cake after we leave the event, but are more than happy to do photos with the cake and singing "Happy Birthday" right before our departure.
Do You Accept 3rd Party Bookings?
Yes! Event planners are always welcome to book on behalf of their clients. We do require that whoever is the responsible party on site, be it the client or the event planner, agree to all terms & conditions before we will be able to service the event. A 15% gratuity will automatically be added to all 3rd party quotes (minus any travel).
Do You Work on National Holidays?
Yes we do! However, our prices are reflect a higher rate on holidays. A 20% gratuity will automatically be added to events booked on New Year's Eve, New Year's Day, Christmas Eve, Christmas Day, Easter, 4th of July, Thanksgiving, Mother's Day, and Labor Day.
What Can I Do to Ensure That the Visit Goes Smoothly?
There are a few things you can do to always help with the fluidity of the party:
1. When possible, please reserve a parking spot for your character so that they will not have to park far away and walk a great distance. Mascots will park down to street to stay out of the site of preying little eyes. But if parking is no where in the vicinity, we will kindly ask for a spot to be held for your performer/s.
2. If your character/s is arriving in the middle of the party, make sure that they have an entrance that keeps the wonder and magic sacred (For example, The Little Mermaid or Jasmine would not be driving a car, so please keep that in mind when choosing a venue and reserving parking for your performer).
3. Set aside a PRIVATE area for your Mascot to change when necessary & take water breaks throughout their visit. Please provide a water bottle for the performer in the break area.
4. Be available to aid your performer/s if they are in need of your help or any issues arise with children needing assistance. Encouraging the children to participate and engage in the planned activities is appreciated by your performer/s & will help the party flow more smoothly.
6. Photo time is best when scheduled immediately after the performer arrives. You will be glad you did! We schedule our parties back to back on weekends & we are often needing to head to our next engagement. Therefore, doing photos first will ensure that you get all the pictures you'd like rather than saving it until the time of departure.
6. Please have cash payment ready for your performer/s when they ARRIVE. We suggest an envelope to hide from little eyes. We want to keep the "magic" alive. Please have the payment prepared and ready as to not cause a delay in the start time. Performers do not carry change, so please plan accordingly.
7. Do performers accept gratuity? Absolutely! Gratuity is a great way of letting your performer/s know that you enjoyed their performance! While it is not expected, it is always appreciated. 20-30% of the balance due is customary.